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STORE POLICY

  • Delivery : Please allow 7 to 14 business days for normal delivery.
  • Rush Delivery Charge: For special rush delivery will subject to additional charges.
  • Forms of Payment : We accept Visa, MasterCard, American Express, Money Orders, and Cashiers Checks.
  • Price Guarantee : We will match any advertised price on the web. If you see it cheaper, send us the link on check out and we will match that price. Just paste the web address in customer notes on check out and we will adjust the price of that product.
  • Sales Tax : We only charge sales tax on orders being shipped to California addresses. Based on Constitutional guidelines for interstate commerce, states can only require companies to collect sales tax in states where they have business operations.
  • Price Adjustments : Price adjustments may only be made for 24 hours after an order is placed.
  • Shipping and Handling : Customer will pay for shipping and handling charge on all purchases.  Shipping and handling charge are non-refundable.  We will not be responsible for any shipping and handling charges for any return merchandise.  For any Address Correction request delivered by UPS, additional $5.00 fee will be charged to credit card.
  • Re-Stocking Fee : All return merchandise (upon approval) must be in perfect and in a brand new condition packed in it's original packaging and in any original tag attached.  We will reserve the right to charge you up to 20% re-stocking fee for any refund under special conditions subject to our approval.  Note : certain products like NuBra and all lingerie items are NOT REFUNDABLE after purchase, please email us at sales@personaltouchlingerie.com if you have any questions.
  • Refund : Absolutely no refund or exchanges will be considered after 7 days from delivery of shipment
  • Retail Store : Customers cannot return or exchange any merchandise bought through Personaltouchlingerie.com at any of Personal Touch's retail stores.  For all website sales, customers can only follow the return policy as stated on our website only. 
  • Warranty : All product are brand new in original retail box with full manufacturer warranty.
  • Privacy Policy : Personal Touch Lingerie is committed to protecting your privacy. Personal information is information that can be used to personally identify you or is associated with any such information, such as your name, e-mail address, mailing address, and so forth. Except as part of the sale of all or to provide your will information you have requested from us, we will not sell, trade, or rent your personal or confidential business information to any third party. Any personal or confidential business information collected on this site will be used to operate the site and provide the services and transactions that you have requested or authorized. If you submit an e-mail inquiry to this site, any personal or confidential business information you might submit at the same time will only be used by our employees who are assigned to address or respond to your inquiry.